AICEX: Negli anni ’90 era la Qualità, poi l’Ambiente, poi la Responsabilità Sociale, poi il Risk Management, poi il Digitale, adesso l’AI. Ma i fondamentali per avere successo sono sempre i soliti. Esattamente quelli dei quali spesso ci dimentichiamo.
AI-driven applications are hot and getting hotter. Forrester’s 2018 survey respondents who said they are investing in AI increased from 40% in 2016 to 51% in 2017. The McKinsey Global Institute estimates that in comparison with the Industrial Revolution, AI’s disruption of society and business is happening at 300 times the scale and ten times faster. Research done by the Boston Consulting Group and MIT Sloan reveals large gaps between leaders and laggards in every industry regarding AI usage, and predict that the gaps will magnify over the next five years.
The possibilities and potential for AI-driven applications to enhance Customer Experience (CX) seem endless, but if you’re thinking of jumping on board as soon as possible, think again.