CREDIT: Getty Images
AICEX: L’esperienza perfetta non esiste, e nemmeno il cliente perfetto, ciò che davvero conta è una relazione coerente e sincera, che mantenga le promesse rifuggendo dalla tentazione di strafare.
No product or brand can fulfill the needs and expectations of every person every time. Companies that try to please the masses usually underwhelm their true target audience and gain little in the exchange. Even if you manage to create an incredible experience in red, there will always be people who prefer blue.
Great customer experience (CX) does not exist in a vacuum. To design an experience that keeps people coming back, focus less on wowing the crowd and more on creating a plan that consistently delivers satisfying results.