Forbes: Nel retail la AR è per i clienti e la VR è per le aziende

Shutterstock

AICEX: con la Realtà Aumentata i clienti possono scegliere (e acquistare) meglio. Con la Realtà Virtuale le aziende possono risparmiare milioni di Euro. 

In some of the coverage of augmented and virtual reality, it feels like there are efforts to make it a “versus”: AR vs. VR, like one has to win and the other has to lose. But even though the most basic fundamentals of the technologies are similar – a graphical overlay that is directed at a single user’s experience, and that moves according to the physical movements of the user – they’re actually very different technologies.

While both can feel immersive, only one (VR) is definitely immersive, as in, the goal is to minimize other inputs. The visor eliminates other visual inputs, and often comes with headphones to control auditory inputs. In the Samsung 837 Experience in New York, VR users stand on platforms that vibrate or rock, to give movement inputs as well. Studies are starting to show that people accept VR inputs with the same visceral reactions as real life, bringing new dimensions of care to people with post-traumatic stress disorder to phobias to end of life.

AR, on the other hand, requires interaction with reality – it is an overlay of virtual onto the physical world, with the intent of creating interesting interactions between the two. Eliminating other inputs actually reduces what AR can deliver.

So it shouldn’t be a case of AR versus VR, like VHS vs. Beta, but just because one technology is good for one application does not mean the other will work just as well. Which is why, in retail, it seems to be shaping up that AR will have more consumer applications, while VR will have more management applications.

Here’s a round-up of some of the innovations in each.

AR for Consumers:

Continua a leggere “Forbes: Nel retail la AR è per i clienti e la VR è per le aziende”

Cosa gli Hotel (non?) ci insegnano sulla Customer Experience.

[Photo: BaronVisi/iStock]

AICEX: Un simpatico invito ad essere semplici, efficaci, efficienti, memorabili, … umani!  

Lo Storytelling porta la Customer Experience al next level

SpaceX lift off

Photo: SPACEX

AICEX SUMMARY: L’esperienza e non il prezzo saranno il vero campo di battaglia del futuro.

We now have the ability to use dynamic content, data and intelligent automation to improve customer experiences

Experiences, not price, will be the battleground of the future.

Customers value experiences, and those experiences often come in the form of stories. Selfies, social feeds, chats and influence stats grab consumers’ attention, who in turn share their personal encounters.

Continua a leggere “Lo Storytelling porta la Customer Experience al next level”

Experience Design: Il racconto di un Designer LEGO

AICEX SUMMARY: Every product, whether it may seem like it or not, is a service of some kind, and needs to be considered holistically within the user’s journey

At 5am on a cold, misty morning, my plane tumbled to a stop in a strange land where I didn’t speak a word of the language. I was about to embark on one of the best (and most bizarre) adventures I’d had so far — working as a designer at LEGO HQ in Denmark.

I was fresh-faced, just a few weeks after finishing university, and about to be thrown into the deep end of my first real design job.

Over the course of my time there, I would work on a secret project, a real life ‘LEGO House’ — a 12,000 square metre new spiritual home for the cult brand, standing 23 metres tall. The ‘House’ was to be filled with slightly surreal digital and physical experiences showing the values and future vision for LEGO.

 
The LEGO House in progress, construction expected to be completed in the latter half of 2017. Continua a leggere “Experience Design: Il racconto di un Designer LEGO”