Tag: big data

Gartner Top Predictions for 2012 and Beyond

su da Gian Carlo Mocciin CRM, Customer Service, Customer Experience, Digital, Design, UX, IoT, Data, Analytics

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AICEX: To better evaluate future predictions we see everyday could be useful give a look to the past ones : ) By the way, Gartner predictions for 2017 and beyond are available HERE!

STAMFORD, Conn., December 1, 2011

Gartner Reveals Top Predictions for IT Organizations and Users for 2012 and Beyond

Predictions Show IT Budgets Are Moving Out of the Control of IT Departments

Gartner, Inc. has revealed its top predictions for IT organizations and users for 2012 and beyond. Analysts said that the predictions herald changes in control for IT organizations as budgets, technologies and costs become more fluid and distributed.

This year’s selection process included evaluating several criteria that define a top prediction. The issues examined included relevance, impact and audience appeal. A list of this year’s predicts reports is available on the Gartner Predicts website at www.gartner.com/predicts.

Gartner’s top predictions for 2012 and beyond showcase the trends and events that will change the nature of business today and in years to come. Selected from across Gartner’s research areas as the most compelling and critical predictions, the trends and topics they address underline the reduction of control that IT has over the forces that affect it.

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Forbes: Cosa significa migliorare la Customer Experience?

su da Gian Carlo Mocciin Customer Experience, Digital, Design, UX

By Ben Davis @ Econsultancy

 Improving the customer experience is a goal for just about every business, but what does that mean and what challenges does it present?

Well, it can mean a lot of things and, as part of Econsultancy’s latest Quarterly Digital Trends Briefing in association with Adobe, is identified as one of the biggest opportunities in the coming year.

So, what aspects of CX are companies looking to in 2016?

Is it about UI, data, speed, fun or reliability?

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Le aziende non hanno Biga Data, ma semplicemente Bad Data

su da Gian Carlo Mocciin Customer ExperienceLascia un commento

AICEX: Titolo provocatorio, ma è pur vero che un elemento da gestire per le iniziative di Customer Experience è quello relativo alla “bontà” dei dati presenti in Azienda, basti solo pensare alle attività di Marketing, Omnicanalità, Personalizzazione. E se i dati di partenza sono modesti come possiamo aspettarci risultati eccellenti ?

Jeremy Levy: CRUNCH NETWORK CONTRIBUTOR –  Jeremy Levy is CEO of web-based analytics platform Indicative.
Companies often tout all their terabytes and petabytes of data, and their massive teams of data scientists running huge Hadoop clusters with Apache Kafka streams that are such a competitive advantage.

The truth is, most of them suffer from one of the old adages in computing: garbage in, garbage out. Not only do most of them actually not have Big Data in terms of data complexity or volume, but most of them actually have Crappy Data, and it’s probably hurting their business.

According to Experian Data Quality, inaccurate data affects the bottom line of 88 percent of organizations and impacts up to 12 percent of revenues.

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Big data e Voice of Customer

su da Gian Carlo Mocciin Customer ExperienceLascia un commento
NOTA AICEX: il forte legame tra Big data e Voice of Customer e la visione top-down versus bottom-up

Talk of Big Data is everywhere, but it is increasingly moving beyond the hype cycle to deliver real results to businesses. To start with, let’s define what Big Data actually is, given there are multiple descriptions in the market. According to Gartner, Big Data is “high volume, high velocity, and/or high variety information assets that require new forms of processing to enable enhanced decision making, insight discovery and process optimisation”.

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