NOTA AICEX: non sempre tutti conoscono la CX in ogni suo dettaglio. Vediamo insieme quali sono i principi di base.
We’re often asked to help people who have recently taken on new responsibilities in customer experience (which is commonly abbreviated as CX). Since it’s important for anyone in the field to understand the core principles of CX, I’ve put together this post and called it “CX for Smarties.” Anyone who cares enough about CX to read this post is not a dummy.
Retaining customers makes good business sense: it can cost as much as five times more to woo a new customer than to retain an existing client.
Customers love feeling special, they crave being part of an exclusive group. Even the smallest thing you to do to show your customer you go out of your way for them will have a positive impact in the customer experience.
Rewarding loyal customers through small incentives and gifts can help retain their business and grow your bottom line.
Try these five strategies, which are adjustable for any budget, to show repeat customer appreciation and make your clients feel special.
Continua a leggere “Ricordati dei Clienti e migliora il tuo ROI in 5 passi”
Associazione Italiana Customer Experience 
Devi effettuare l'accesso per postare un commento.