AICEX : da leggere per chi non è potuto andare all’evento.
Posted by Joanne Morrison
What’s the difference between a customer experience leader and a customer experience practitioner? According to Glen Drummond, Chief Innovation Officer at Quarry and Customer Experience Strategies Summit Conference Chair, the difference isn’t determined by your title but in whether you think you’re laying bricks or building a cathedral. In other words, are you focused on day-to-day activities or are you working toward a grand vision?
The Customer Experience Strategies Summit held March 25-26 in Toronto, Canada was all about the grand vision for customer experience.