” Customer-centric companies prioritize the customer experience and engage regularly in two-way communication with customers. These companies give their customers a seat at the boardroom table—and are outperforming competitors as a result. ”
http://oliviermilo.wordpress.com/2014/08/08/do-you-think-your-company-is-customer-centric/
AICEX Customer Experience Italian Association
Associazione Italiana Customer Experience 