AICEX: Valido per tutti i servizi che devono “funzionare al momento del bisogno”.
Originally published by Don Peppers on LinkedIn: Delivering a Frictionless Customer Experience in Healthcare Insurance
Healthcare definitely isn’t what it used to be.
In previous posts I’ve talked a great deal about the importance of ensuring that your customer experience is as frictionless as possible. And when I use the term “frictionless” I’m talking specifically about an experience a customer would find to bereliable (working well, with no flaws), valuable (not overpriced, easy to understand),relevant (specific to that customer), and trustable (designed to operate in the customer’s interest, proactively).
Continua a leggere “INC: 4 cose per migliorare la CX nelle Assicurazioni Sanitarie, e non solo …”
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