“AICEX SUMMARY: Che i cataloghi premi fossero una cosa dei tempi andati si era capito : )”
Written by Vivek Jaiswal | Co-founder, Customer Guru
What is the first thing that comes to your mind when you think of customer loyalty? Is it a customer that sticks by your company through thick and thin or is it those loyalty cards that many companies use as an excuse for building customer loyalty? If it is the latter, you’ve got your whole perspective wrong!
Customer loyalty is not something that is given, it is something that your company should earn.