Nota Aicex: il service design mette l’utente di un servizio al centro. Creando una service journey si analizza il processo dal fornitore all’utente finale e si riesce ad avere un’idea di ciò che il servizio dovrebbe essere. L’articolo ci propone alcuni interessanti case studies.

Service design places the user of a service at the center. If you look at the process from supplier to end user as a service journey, you get an accurate picture of what your service design should look like. Read the most important advice and inspiring case studies here.

In our daily lives we avail of services constantly. When we check our online bank with our mobile phone, deliver our children at kindergarten or school, or when we book a flight to our next holiday destination, we use a service. Often we do not think about our increased consumption of services – mostly we do it only when something goes wrong or when we’ve been pleasantly surprised.

A service journey in paper clippings.

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