NOTA AICEX: prima di iniziare a definire una qualunque iniziativa di customer service è importante avere un chiaro framework di lavoro. Vediamo insieme alcuni aspetti fondamentali da non perdere di vista.
The best way to ensure lasting results from a customer service initiative is with a comprehensive, organized approach, if you have the option. Which is why, in customer service consulting and among customer experience consultants, we always recommend you first work on getting your framework right, before going forward and attacking the details.
Bite by bite, like eating an elephant
But life, and business, don’t always work so tidily: Sometimes as a business leader you just want to get started, and you need to know where to start to get things off the ground yourself—today.
So here are some places to get started on your own customer experience initiative, rather than being paralyzed by the sense of too much to do, in too little time.
Like the proverbial elephant that you can only eat bite by bite (no, animal lovers, I don’t actually recommend the eating of elephants), go ahead and bite off one of these today and dig in.
Continua a leggere “Forbes: 8 modi per migliorare immediatamente il Customer Service”



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