Customer Experience: i trend del 2015

NOTA AICEX: scopriamo i trend di Customer Experience del 2015 e soprattutto quali saranno i fenomeni da tenere sotto controllo.

Linkedin Centipedes at 2010 Bay to Breakers

As we enter several weeks into 2015 it is already clear that customer experience is high on the agenda for many executives. The business press is full of tips and trends for how to improve the customer experience. That customer experience has become so important is a trend in itself – this subject is now at the top of the CEO agenda.

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