Cosa diavolo è la customer experience?

NOTA AICEX: Quanto è coinvolto il cliente nel DNA della vostra azienda?


I recently came across an article/speech by the late David Foster Wallace; it starts with the following story.

There are these two young fish swimming along, and they happen to meet an older fish swimming the other way, who nods at them and says, “Morning, boys. How’s the water?” And the two young fish swim on for a bit, and then eventually one of them looks over at the other and goes, “What the hell is water?”

Continua a leggere “Cosa diavolo è la customer experience?”