
AICEX: Titolo provocatorio, ma è pur vero che un elemento da gestire per le iniziative di Customer Experience è quello relativo alla “bontà” dei dati presenti in Azienda, basti solo pensare alle attività di Marketing, Omnicanalità, Personalizzazione. E se i dati di partenza sono modesti come possiamo aspettarci risultati eccellenti ?
Jeremy Levy: CRUNCH NETWORK CONTRIBUTOR – Jeremy Levy is CEO of web-based analytics platform Indicative.
Companies often tout all their terabytes and petabytes of data, and their massive teams of data scientists running huge Hadoop clusters with Apache Kafka streams that are such a competitive advantage.
The truth is, most of them suffer from one of the old adages in computing: garbage in, garbage out. Not only do most of them actually not have Big Data in terms of data complexity or volume, but most of them actually have Crappy Data, and it’s probably hurting their business.
According to Experian Data Quality, inaccurate data affects the bottom line of 88 percent of organizations and impacts up to 12 percent of revenues.
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