Tag: happy customers

Clienti felici, impiegati scontenti

su da Gian Carlo Mocciin Customer ExperienceLascia un commento
NOTA AICEX: c’è davvero un forte legame tra Customer Experience ed Employee Experience?
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Image Credit: igor.stevanovic/Shutterstock
Conventional wisdom in the business world preaches happy employees make happy customers. But is it really true? Does great employee experience (EX) unquestionably lead to exceptional customer experience (CX)?

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