Customer Service Leadership: quale eredità?

La leadership nel customer service è chiaramente legata all’avere una strategia di customer experience e alla capacità di esprimere eccellenza in ogni ambito.

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The simple definition of a leader is someone who has control of influence over people around them. But another, better definition of a leader is one who others follow and are inspired by their presence, influence, and action.

Mediocre leaders lead by force, authority, position, or charisma. Truly effective, transformational leaders lead by inspiration, vision, and effectiveness.

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