3 strategie CX che rendono magico Disney World

NOTA AICEX: che in Disney siano bravi lo sappiamo, ma avere successo anche con le cose semplici non è da tutti. 

 Three Customer Experience Strategies that make Disney World Magical




With charming, fairy tale-esque streets, rides that transport you from the deep blue sea to the tallest mountain on earth, and that iconic fuschia then blue then pink then sparkly-white Cinderella’s Castle, Walt Disney World is truly the most magical place in the world.

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Compagnie aeree: come sfruttare al meglio i Big Data per migliorare l’esperienza

Delta Air Lines in-flight experience

Big Data is something we hear a lot about in the travel sector. As airlines face increasing pressure from travellers to improve the standards of air travel and create a more personal experience, while at the same time being tasked with finding new ways of generating revenue, Big Data is widely seen as an ideal solution to help deliver on all fronts.

The actual concept of Big Data ­– essentially taking a large amount of disparate, structured and unstructured data from various sources and turning it into something of real value – is now generally well understood, but working out how best to apply it to an operational airline is perhaps not quite as straightforward.

“Airlines are really starting to believe in Big Data and its benefits,” said Dermot O’Connor, Co-Founder & Vice President Engineering at Boxever, a company dedicated to helping the travel sector make the most of the masses of data it has access to. The key, he said, is “to understand the customer and to get a single view of them” by making use of existing data from a variety of channels, including things like web, mobile, apps and kiosks. “Lots of airlines and travel companies have disparate data across four or five databases,” he explained, so the benefit lies in bringing this together to help build a more detailed, individual profile of each passenger.

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