JetBlue has come up trumps again, leading all airlines in passenger satisfaction for the third consecutive year. According to the American Customer Satisfaction Index (ACSI), JetBlue scored 79/100 to top the airline category. Southwest 78 and Delta 71, rounded out the top three.
So how does JetBlue keep winning this customer satisfaction accolade year after year?
What does JetBlue do differently to United (ranked a distant sixth) that makes their customers so much happier?
These are the questions I want to explore today. Through analyzing research from some of the industry’s most knowledgeable experts, I’ve compiled a list of four lessons you can learn from JetBlue to help you achieve industry high customer satisfaction.
The first lesson… Continua a leggere “4 lezioni di Customer Satisfaction da JetBlue”