In today’s social and mobile world, you may encounter negative sentiment at some point during the life of your business. In this latest e-bookYour Brand Sux, we focus on how to reap the rewards of customer feedback on social, even if it isn’t always positive.

Things you’ll learn:

• Tracking brand sentiment
• Tips to improve engagement
• Best practices for global brands
• And more tips for developing amazing customer expériences

Download the e-book now here

For more insight on how to deliver more amazing Customer experience, please visit